1. What skin types are your products suitable for?

Our products are formulated for all skin types, including dry, oily, combination, and sensitive skin. Each product page includes specific recommendations to help you choose the best match for your skin.

2. Are your products cruelty-free?

Yes! We never test on animals. All our products are cruelty-free and made with ethically sourced ingredients.

3. Do you use natural ingredients?

Many of our formulas contain high-quality natural and botanical ingredients. Check the ingredient list on each product page for full transparency.

4. How long will shipping take?

5. How do I know which products are right for me?

Feel free to use our Skin Quiz or contact our support team.

6. Are your products safe for sensitive skin?

Yes, many of our products are designed with gentle, soothing ingredients. However, if you have very sensitive skin, we recommend a patch test before full use.

7. Can I track my order?

Absolutely! You’ll receive a tracking link via email once your order is shipped.

8. How can I contact customer support?

You can reach us anytime at our support email service@ieno.info or through the contact form on our website. We’re happy to help! 

9. Important shipping information

Please note that if your order contains multiple products, they may be shipped separately. This is because some items are stored in different warehouses. As a result, you may receive multiple packages and deliveries may arrive at different times. 

10. Are opened cosmetic products eligible for return?

For hygiene reasons, we are unable to accept returns of opened or used cosmetic products. If the product does not meet your expectations, please get in touch with us and we will be happy to find a solution together (service@ieno.info)